Which region(s) are your Blu-rays and DVDs?
All of our Blu-rays and DVDs are REGION FREE unless otherwise noted.
HOW CAN I CONTACT YOU ABOUT MY ORDER?
Any and ALL questions about orders or ordering from our website must be addressed to firstname.lastname@example.org. None of the social media pages will be able to help you and will direct you to the same email address. For those using email@example.com, your emails will never be addressed as that address is no longer operational.
I sent an email but have noT received a response. why?
We try to respond to emails sent to firstname.lastname@example.org within 24 to 72 hours (on BUSINESS days). Please note that the response time can be longer when we’re in the middle of shipping brand new pre-order releases. Please refrain from sending multiple emails before we’ve had a chance to address your initial one. Please refrain from sending multiple messages across other Severin emails or social media platforms as that will confuse us and keep us from responding to you sooner. Do NOT message our employees’ personal social media accounts directly.
When will my order ship?
Orders that do not contain pre-order items are typically sent out within 3-5 business days. Orders that contain any pre-order items will begin shipping out on or shortly before the stated release date. (Please see more details in the SHIPPING POLICIES.)
I did not receive an order confirmation. Did my order go through?
This is a question we receive on a daily basis. Confirmations DO get sent out to the provided email. Please ensure that your email is accurate and that you have checked all of your folders (spam, junk, promotions, etc). Add email@example.com to your email contact list so that you’ll be sure to receive order confirmations and shipping notifications. Also, if you were charged by PayPal, this is another good indication that we have received your order.
HOW DO I CANCEL AN ORDER?
Please email firstname.lastname@example.org to have your order cancelled.
Do you do wholesale orders?
Yes we do. Please email email@example.com to place your wholesale order.
Do you ship internationally?
Yes. Severin Films proudly ships all over the world. Shipping rates are carefully calculated to factor in the United States shipping charges, our handling fees, and supplies used. (Please see more details in the SHIPPING POLICIES.)
Do you offer Free Shipping?
Yes. We offer free economy shipping for all U.S. customers who spend over $80 in our shop. Free shipping for international customers start at $125 spent for Canada and $150 spent for everywhere else. Free shipping is NOT offered during site sales events (i.e. Black Friday). (Please see more details in the SHIPPING POLICIES.)
Can I get free/promotional copies of your films to review for my blog, vlog, etc?
We do ship out screeners to a select number of websites/publications based on our internal assessment of the size of the websites/publications’ reach to our intended audience.
Which payments methods do you accept?
We have partnered with PayPal as our payment provider. You can sign in to your account if you have one, but you do not need to have a PayPal account to pay with a debit or credit card.
My Slipcover/Box Set has minor damage. Can I get a replacement?
Due to the impossibility of the PERFECT or PRISTINE Slipcover or Box Set, most of these items that we sell will have minor imperfections from time to time, especially as they travel from distributor to shipping facility to customer. Please expect to occasionally receive slipcovers and box sets that have slightly dinged corners, light creases, scuffs, worn edges, etc. These type of imperfections are inherent to the entire manufacturing and distributing process and are to be expected. For these reasons, we will only be considering replacement requests to items with severe damage that was obviously incurred during shipping. Replacement requests for items that we determine to be minor imperfections will not be honored.
Do you accept returns?
Unfortunately we are unable to accept returns. All sales are final.
We can only accept exchanges for items that are defective or arrive damaged. Please contact firstname.lastname@example.org within 48 hours of receipt with order information and pictures showing any damage. We may ask that the damaged item be returned or disposed of. This exchange policy is valid for 30 days from receipt of goods.
For damaged items, they can only be exchanged for the same item.
Clothing items are non-returnable.
My question wasn’t answered here. How can I contact someone?
Head over to our Contact page to submit your question. You can also message us directly on our Facebook, Twitter or Instagram pages.
Do you take film recommendations? Do you take film submissions?
90% of the suggestions we receive have already been considered and are either not licensable for one reason or another or are not a good fit for our labels. For new films we will generally take a look at submissions if we feel they may have potential for one of our labels, though this is not common as the majority of our product are either library titles or films we have sought out. We do not read unsolicited scripts.
Where is my order? / Why hasn’t my order arrived yet?
If your order has already been shipped, then you can check the tracking number at https://tools.usps.com/go/TrackConfirmAction_input# to find out where your package is. Once your order has been shipped, we are unable to control the speed of delivery. Please contact your local post office to inquire about your package by providing them with your tracking number.
Please note that international orders can take on average 4-6 weeks to arrive. While most packages do arrive sooner than stated, there are many cases where international shipping has been delayed.
How do I find out about your upcoming releases?
We announce all of our new releases on social media and through our newsletter. You can follow us on Facebook, Twitter, and Instagram. You can sign up for the newsletter here: https://severin-films.com/newsletter/.