Orders are typically sent out within 3-5 business days. During holidays or special sales events (Mid Year Sale, Black Friday Sale, etc.), that timeframe will be substantially longer. We will announce it if that is the case.
We ship via USPS to all locations. Shipping is calculated at checkout.
We are pleased to offer FREE Economy Shipping via USPS Media Mail for US orders over $80*. Free shipping is provided to Canadian customers that place an order for over $100*. Free shipping is also provided to our International customers who spend over $130* in an order. If you do not want your order shipped via Media Mail, you can select the paid shipping option and it will be sent in a more expedited fashion.
*The free shipping offer is not valid during site sales events like the Mid Year Sale and Black Friday Sale.
For RETURNED International Orders, if the mistake was on our end, we will happily re-ship out your order. If the mistake was on the customer’s end, we will ask that you pay again to re-ship your order. If an International customer wants any kind of refund on a shipped item, you will receive a refund on the item itself, but NOT the shipping costs.
Once your order has shipped, you will receive a shipping notification from our shipping software that will allow you to track your package. Please allow 24-48 hours for the tracking information to appear in the USPS system.
Please note that we will ship to the address entered at checkout. If the address is incorrect, or the package is otherwise returned to us, you will be contacted via email and will have 72 hours to respond. You will be invoiced for shipping fees to have the order reshipped to a corrected address or you will be refunded the original purchase price minus the original shipping fees.
If you need to make changes to your order, or need to cancel your order, please contact [email protected]. If your order has not shipped yet, we can accommodate the changes.
If your order has already shipped, we are unable to make any changes to the order or cancel it.
AL ADAMSON: THE MASTERPIECE COLLECTION
If you need to request a refund for an order containing Al Adamson: The Masterpiece Collection Box Set, Bundle of Ghastly Horror, or Bundle A Go Go, please note that we will charge a $5 restocking fee. This is due to Paypal’s recent policy change, by which they do not return their fees whenever we cancel and refund customer orders. Thank you for your understanding.
Unfortunately we are unable to accept returns. All sales are final.
We can only accept exchanges for items that are defective or arrive damaged. Please contact [email protected] within 48 hours of receipt with order information and pictures showing any damage. We may ask that the damaged item be returned or disposed of. This exchange policy is valid for 30 days from receipt of goods.
For damaged items, they can only be exchanged for the same item.
Clothing items are non-returnable.
PLEASE NOTE: We are NOT responsible for any Third Party Sellers (Amazon, Ebay, DiabolikDVD, etc) selling you defective or damaged product. You will need to address these issues with the seller you actually bought these items from. Not us.